Insurance investigation is where the most surveillance evidence in Australia is actually tested, and where the standard is highest, because the material is examined by people who look at surveillance footage for a living and know exactly what a stitched together edit looks like.
We provide insurance investigations in Sydney and throughout New South Wales, for private clients, law firms, insurers and employers.
How we run insurance investigations in Sydney
We work for insurers, brokers and self insured employers on claim validation, factual investigation and surveillance. The discipline is to record what happens rather than what supports the brief. A claimant observed doing something inconsistent with their stated restriction is a finding. A claimant observed doing nothing unusual for three days is also a finding, and reporting it plainly is what makes the reports that do find something credible.
What New South Wales law means for this work
Investigation work in New South Wales requires a Class 2E licence under the Security Industry Act 1997, administered by NSW Police through the Security Licensing and Enforcement Directorate. The old Commercial Agents and Private Inquiry Agents Act 2004 was repealed on 1 July 2022, so a licence issued under that Act is no longer the relevant authority. Ask any operator what they hold and when it was issued.
Optical surveillance in New South Wales is governed by section 8 of the Surveillance Devices Act 2007. The offence is not filming as such. It turns on whether the recording involved entry onto premises or a vehicle without consent, or interference with a vehicle or object without consent. Observation from a public vantage point, without trespass or interference, does not engage section 8, and that is the basis on which lawful surveillance is conducted here.
Tracking devices are covered by section 9. Determining the location of a person without consent, or of an object without the consent of the person in lawful possession, is prohibited, subject to an exception at section 9(2)(c) for use for a lawful purpose.
None of that is a formality. The rules differ genuinely between Australian jurisdictions, and evidence gathered outside them is frequently inadmissible and can expose the person who gathered it. Working inside the NSW framework is what makes the result usable.
The federal statutory tort of serious invasion of privacy, which commenced on 10 June 2025 under Schedule 2 of the Privacy Act 1988, applies on top of NSW law and contains no exemption for private investigators.
This is general information about how we operate, not legal advice. For advice on your circumstances, speak with your lawyer.
What you receive
You receive continuous, time stamped footage rather than selected highlights, an activity log, and a report that states restrictions observed and not observed. Material is prepared for the forum it is destined for, which for compensation matters is usually a tribunal rather than a court.
Where we work in New South Wales
Sydney divides operationally into the CBD and inner south, the inner west, the eastern suburbs, the lower and upper north shore, the northern beaches, the Hills district, Parramatta and the greater west through Blacktown and Penrith, the south west through Liverpool and Macarthur, and the south through St George and the Sutherland Shire. Beyond the metropolitan area we work Newcastle and the Hunter, Wollongong and the Illawarra, the Central Coast, the mid north coast, the northern rivers, New England, the central west and the Riverina.
Where the evidence ends up
- Local Court of New South Wales. Summary crime, apprehended violence orders and civil claims to $100,000.
- District Court of New South Wales. Indictable crime other than murder and treason, civil claims to $1.25 million, and unlimited jurisdiction for motor accident claims.
- Supreme Court of New South Wales. Unlimited civil jurisdiction and the most serious criminal matters.
- NCAT. Tenancy, consumer and commercial disputes, guardianship and occupational discipline.
- Personal Injury Commission. Motor accidents and workers compensation, where most insurer commissioned evidence in this state is tested.
- Federal Circuit and Family Court of Australia. Family law is federal, so a family matter runs under Commonwealth law even though the conduct investigated is governed by NSW rules.
Frequently asked questions
Is surveillance of a claimant lawful?
Within the limits of the relevant state or territory legislation, yes, and those limits differ considerably across Australia. The rules on optical surveillance and tracking in particular are not uniform, which is why the jurisdiction matters more here than clients expect.
What if the claim turns out to be genuine?
Then we report that. An investigator who only ever finds fraud is not finding fraud, they are manufacturing it, and that becomes obvious the first time one of their reports is properly tested.
Do you cover regional New South Wales as well as Sydney?
Yes. Sydney work can generally be mobilised faster and at lower cost. Regional work carries travel time and expense, and we will tell you honestly whether the likely result justifies it before you commit.
Talk to us about a NSW matter
Every enquiry starts with a confidential conversation about what you actually need, and sometimes that conversation ends with us saying an investigation is not warranted. Call 1300 792 283 or get in touch for a free consultation and a written quote before any work begins.
See also Insurance Investigations in Melbourne, our New South Wales coverage and our Sydney page.