Insurance investigation is where the most surveillance evidence in Australia is actually tested, and where the standard is highest, because the material is examined by people who look at surveillance footage for a living and know exactly what a stitched together edit looks like.
We provide insurance investigations in Brisbane and throughout Queensland, for private clients, law firms, insurers and employers.
How we run insurance investigations in Brisbane
We work for insurers, brokers and self insured employers on claim validation, factual investigation and surveillance. The discipline is to record what happens rather than what supports the brief. A claimant observed doing something inconsistent with their stated restriction is a finding. A claimant observed doing nothing unusual for three days is also a finding, and reporting it plainly is what makes the reports that do find something credible.
What Queensland law means for this work
Queensland licenses investigators under the Security Providers Act 1993, administered by the Office of Fair Trading. Private investigator is one of the security provider classes in section 4, and section 9 makes it an offence to act as or even advertise as a security provider without a licence. A separate security firm licence is required to run an investigation business.
Queensland is the only Australian jurisdiction with no surveillance devices act. Optical and video surveillance is not covered by any dedicated statute here. The limits come instead from the Criminal Code, in particular section 227A on observations and recordings in breach of privacy and section 227B on distribution, along with trespass and stalking offences. That absence is not permission, and any operator who treats it that way will hand you evidence a court can still refuse.
Tracking devices are not regulated by Queensland statute, which makes Queensland an outlier. The constraints that remain are the Criminal Code, trespass, stalking, and the federal privacy tort that commenced on 10 June 2025.
None of that is a formality. The rules differ genuinely between Australian jurisdictions, and evidence gathered outside them is frequently inadmissible and can expose the person who gathered it. Working inside the QLD framework is what makes the result usable.
The federal statutory tort of serious invasion of privacy, which commenced on 10 June 2025 under Schedule 2 of the Privacy Act 1988, applies on top of QLD law and contains no exemption for private investigators.
This is general information about how we operate, not legal advice. For advice on your circumstances, speak with your lawyer.
What you receive
You receive continuous, time stamped footage rather than selected highlights, an activity log, and a report that states restrictions observed and not observed. Material is prepared for the forum it is destined for, which for compensation matters is usually a tribunal rather than a court.
Where we work in Queensland
Brisbane divides into the inner city around Fortitude Valley, New Farm, South Brisbane and West End, the north through Chermside and Aspley, the south through Mount Gravatt and Sunnybank, the east through Bulimba, Morningside and Wynnum, and the west through Toowong, Indooroopilly and St Lucia, with Ipswich, Logan, Moreton Bay and Redlands around it. Beyond the South East we cover the Gold Coast, the Sunshine Coast, Toowoomba and the Darling Downs, Wide Bay, Central Queensland, Mackay and the Whitsundays, Townsville, and Cairns and the far north.
Where the evidence ends up
- Magistrates Courts of Queensland. Summary crime, committals, domestic violence protection orders and smaller civil claims.
- District Court of Queensland. Mid tier indictable crime and civil claims, with the civil limit currently $750,000.
- Supreme Court of Queensland. Unlimited civil jurisdiction and the most serious crime, with the Court of Appeal above it.
- QCAT. Minor civil and debt disputes to $25,000, tenancy, building disputes, guardianship and review of Office of Fair Trading decisions.
- Federal Circuit and Family Court of Australia. Family law is federal, so a family matter runs under Commonwealth law even though the conduct investigated is governed by QLD rules.
Frequently asked questions
Is surveillance of a claimant lawful?
Within the limits of the relevant state or territory legislation, yes, and those limits differ considerably across Australia. The rules on optical surveillance and tracking in particular are not uniform, which is why the jurisdiction matters more here than clients expect.
What if the claim turns out to be genuine?
Then we report that. An investigator who only ever finds fraud is not finding fraud, they are manufacturing it, and that becomes obvious the first time one of their reports is properly tested.
Do you cover regional Queensland as well as Brisbane?
Yes. Brisbane work can generally be mobilised faster and at lower cost. Regional work carries travel time and expense, and we will tell you honestly whether the likely result justifies it before you commit.
Talk to us about a QLD matter
Every enquiry starts with a confidential conversation about what you actually need, and sometimes that conversation ends with us saying an investigation is not warranted. Call 1300 792 283 or get in touch for a free consultation and a written quote before any work begins.
See also Insurance Investigations in Melbourne, our Queensland coverage and our Brisbane page.